Frequently Asked Questions

 

Can you ship my item(s)?
We currently do not offer shipping on ABoR REALTOR® Store purchases. Curbside pickup is available at Austin Board of REALTORS® Headquarters at 4800 Spicewood Springs Road, Austin TX 78759 or Austin Board of REALTORS® South at 11200 Manchaca Rd, Ste 301, Austin TX 78759.

Where can I pick up my item(s)?
Curbside pickup is available at Austin Board of REALTORS® Headquarters at 4800 Spicewood Springs Road, Austin TX 78759 or Austin Board of REALTORS® South at 11200 Manchaca Rd, Ste 301, Austin TX 78759.

 

Once I arrive at the Austin Board of REALTORS® Headquarters, where do I go to pick up my item(s)?
ABoR REALTOR® Store curbside pickup is available in the parking garage on level P2. Upon arriving at the facility, you will see signage directing you to the pickup area.

 

Once I arrive at the Austin Board of REALTORS® South, where do I go to pick up my item(s)?
Upon arriving at our South facility, find a parking place and follow the instructions on the sign posted on our front door to let us know you are here.

 

How does the pickup process work?
Upon arriving at the pickup area, pull into a parking spot and follow the instructions on the sign to let us know you are here. Our Facilities staff will bring your order to your vehicle.  Please remain in your car; we will bring the order to you.

 

Do I need my receipt or photo ID for pickup?
We will not need to see your receipt for pickup; however, a photo ID will be required for lockbox verification at pickup. 

 

What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, and Discover.

 

Why am I required to make a login at checkout?
To properly track orders and offer the best member service, we require that a login be created at checkout. 

 

When is pick up available?
Headquarters: Pickup times are placed at time of purchase and are available Monday through Friday, 9:00 AM to 4:00 PM. 
South: Pickup times are placed at time of purchase and are available Monday through Friday, 1:00PM to 4:00 PM. 

 

What if I need to cancel or change my pick-up time?
Unfortunately, pick-up times cannot be rescheduled or cancelled via Shopify. If you are running late, call the Austin Board of REALTORS® at 512-454-7636 and press TWO or email store@abor.com.  

 

Can I have my assistant pick up my order?
Yes, please call the Austin Board of REALTORS® at 512-454-7636 and press TWO or email store@abor.com to arrange that.  

 

What is Austin Board of REALTORS® doing to protect me when I pick up my items?
Our staff follows an employee safety protocol that is based on CDC guidelines and all items will be wiped down before orders are fulfilled.  Facilities staff will wear a mask and gloves while delivering orders to your car and will place items in your car or trunk. Our goal is to eliminate the need for contact as much as possible.   

 

What is the return and refund policy for lockboxes?
Members will have 48 hours to return lockboxes and the lockbox will need to show no activity. A restocking fee of $25 will be assessed at the time of lockbox return. A lockbox that shows activity cannot be refunded or returned.

 

What is the return and refund policy for items, excluding lockboxes? Members will have 30 days to return any purchases. A full refund will be issued to their credit card through Shopify. Clearance items are considered final sale and returns will not be allowed.

 

Can I exchange my items?
Unfortunately, Shopify does not allow exchanges. You can return your item(s), then proceed with placing a new order for your desired item(s).